This Privacy Policy outlines the policies and procedures regarding the collection, use,
disclosure, and protection of your information when you use our website/app located at
https://www.wotoma.com, or the WOTOMA CUSTOMER mobile application,
TRANSPORTER mobile application, and VEHICLE OWNER mobile application
(collectively referred to as the Platform). This Platform is provided by Wotoma Transport
Private Limited, a private company incorporated under the laws of India, with its registered office
office at:
WOTOMA TRANSPORT PVT LTD
Nokha ke Purwa, Bhekhikapur, Devkali, Ayodhya,
Uttar Pradesh, India – 224001.
In this policy, "you" and "your" refer to the users of this Platform, and "we", "us", or "our"
refer to Wotoma Transport Pvt. Ltd.. The term “Services” refers to any service offered by
Wotoma Transport Pvt. Ltd., whether via this Platform or otherwise.
Please read this Privacy Policy carefully before using the Platform or submitting any personal
information. This Privacy Policy is a part of, and must be read in conjunction with, the Terms
and Conditions.
Information You Provide to Us
We collect information that you provide to us directly, such as when you register or update your
account, contact customer support, or otherwise communicate with us. This may include:
Name
Email address
Phone number
Postal address
Any other information you choose to provide to us in support of your use of the Platform.
Information We Collect Through Use of Services
When you use our services, we collect the following types of information:
1. Location Information:
We collect location data related to delivery transactions or service usage on the Platform.
2. Transaction Information:
We collect transaction details of services purchased/provided with other users, including:
Type of service requested
Date, time, and location
Distance involved
Other related transaction information
3. Device Information:
We may collect information about your mobile device such as:
Operating system and version
Software and file names
Preferred language, etc.
4. Log Information:
We may collect server logs when you use the services, which may include:
Device IP address
Access dates and times
App features/pages viewed
App crashes
System activity
Browser type, etc.
Customer Support Interactions
When you contact our customer support, we may collect and use your personal information to:
Route your queries to the appropriate support personnel
Investigate and resolve your concerns
Monitor and improve our customer support responses
Sharing of Information
We do not sell, share, or transfer your personally identifiable information to external parties,
except to:
Trusted third parties who help us operate our app or conduct our business, provided
they agree to keep the information confidential.
Comply with legal obligations, respond to valid requests and legal processes.
Protect the rights and property of the company, our users, or others — including
enforcing our terms.
Protect personal safety in case of emergencies involving the company, users, or any
individual.
We are not responsible for notifying or obtaining consent from you in the above situations.
Contact and Marketing
We may collect personal and professional information voluntarily from:
Corporate Customers
Individual Customers
Transporters
Vehicle Owners
From time to time, we may use your information to contact you for market research purposes.
We may reach out to you via email, SMS, voice call, fax, or mail. Your information may also
be used to customize the website/app according to your preferences.
Contact Information
WOTOMA TRANSPORT PVT LTD
Nokha ke Purwa, Bhekhikapur, Devkali,
Ayodhya, Uttar Pradesh – 224001
Mobile Number: +91 9958241022
Email ID:
Working Hours: Monday to Saturday (10:00 AM to 6:00 PM)
Each individual agrees and is bound by the following responsibilities:
1. Single Account Policy
Individual Customers / Corporate Customers / All Vehicle Owners and Associate Transporters
shall not have more than one active account on the Platform. Additionally, they are strictly
prohibited from selling, trading, or otherwise transferring their account to any third party.
2. Consent to Data Access and Use
Individual Customers / Corporate Customers / All Vehicle Owners and Associate Transporters
give explicit consent to WOTOMA TRANSPORT PVT LTD (APP) to access, use, or share data
and information, including but not limited to location information, contact information,
transaction details, usage and preference data, device information, call and SMS data, and logs
related to the Platform subscription. They acknowledge that certain call-related data may be
personal in nature.
3. Legal Capacity
They affirm that they are capable of entering into this agreement under the Indian Contract Act,
1872, and are at least 18 years of age as of the effective date.
4. Truthfulness of Information
All information provided by the above-mentioned users shall be accurate and truthful. There
shall be no omission of any information that may impact the delivery of services by WOTOMA
Transport Private Limited under its Terms and Conditions. Such information must not be
withheld at any time during the validity of the T&C.
5. Legal Standing
They confirm that they have not been convicted by any court in India or elsewhere for any
criminal offense, including but not limited to moral turpitude. Further, they are not involved in
any ongoing litigation that would materially affect their obligations under these Terms and
Conditions.
6. Background Checks
You agree and acknowledge that you may be subject to periodic background checks and driving
record verifications as required.
7. Limited Use of Platform Information
You shall not use information from the WOTOMA TRANSPORT PVT LTD (APP) Platform for
any purpose other than to exercise your rights and fulfill your obligations under this agreement.
8. Insurance Obligations
You shall ensure appropriate and comprehensive insurance coverage — including third-party,
goods, drivers, customers, and vehicles — to address any accidental or unforeseen events.
9. Mobile Connectivity and Communication
You shall maintain a working mobile number and have the capability to read and send SMS
regarding customer details, payment status, and customer feedback through WOTOMA
TRANSPORT PVT LTD (APP). WOTOMA shall maintain records of all documents related to
personal details.